INTRODUCTION:

Welcome to BigMall, Sri Lanka’s most prominent online shop. This is the content of these terms, stipulating the laws and limitations for use of BigMall’s website and products. That is why, by accessing this website and utilizing our services, you agree to be bound by all terms of this agreement unconditionally. If you cannot respect all these terms and conditions, please do not use our website.

BigMall provides a great range of products and services for you in order for your online shopping to be both pleasurable and happy. Moreover, it ensures secure payments and offers high-quality customer support. These T&Cs cover your visits to our website and use of our services which include browsing, shopping and other interactions on our website.

Thank you for choosing BigMall. Happy shopping!

ACCEPTANCE OF TERMS OF USE:

Accessing or employing the BigMall website or the services offered by the same is deemed acceptance to be bound by the subsequent terms and conditions upon the Site. In case you do not agree with some of these terms, please be discontinued.

DETAILS WE COLLECT:

When a user registers an account on BigMall we collect the necessary personal data i.e., name, email address, phone number, or delivery address to support account management, order processing, and other.

BigMall is dedicated to maintaining customer’s privacy. It also ensures secrecy concerning personal information of individuals. It is worth noting that we do not process clients’ personal information (including names, e-mails, phone numbers, and so on) for promoting, advertising purposes, and any other unauthorized needs without prior consent. Do not worry, whatever customer’s information used is exclusively meant for orders processing, services provisioning and smooth shopping. Our topmost consideration is safety, as we comply with Sri Lankan data protection Act. Big Mall ensures that it maintains confidentiality of user’s information by not sending their details or selling them to other parties.

ORDER ELIGIBILITY:

Users must fulfil the following eligibility conditions to make orders on BigMall’s website: in Sri Lanka, person’s should be legal aged or have parents/guardians consent (if under the legal age). Additionally, users should also provide the purchase processing and shipping information as well as an accepted valid payment method approved by BigMall. By placing an order, users confirm that they are eligible and meet these conditions.

ORDER WARRANTY CLAIMS:

Therefore as BigMalls operates with a noted Disclaimer of Warranty, we pledge to honor our assertion as per stated guarantee claims on products clearly noted in the respective descriptions. Buyers can claim warranties and guarantees that are explicitly indicated in a product description within its terms and circumstances if the product description states them.

 WARRANTY ADHERENCES:

Whereby a product’s description includes some guarantees and warranty terms, the buyers should conduct an in-depth research of coverage length, conditions for making claims etc. These guarantees are fully adhered to by BigMall.

Duration and Limits:

However, it is essential for you to note that some warranties noted under product descriptions are specific products’ features and might include limitations or exceptions. Reading the terms and conditions provided on the product description helps to determine the scope and application that may be involved with other warrantees/guarantee that has been issued by that particular company.

Problem resolution:

In case there arise any issues or discrepancies with warranty claims customers are advised to contact BigMall customer service for compensation. We strive to address customer difficulties in the fairest possible way.

DATA DELETION:

Customers have the right to request the deletion of their account and associated data. If you wish to delete your account and all related personal information, please contact us at info@bigmall.lk. Upon receiving your request, we will proceed with the deletion of your data from our systems, ensuring it is done securely and in compliance with applicable laws.